Welcome to the Chartered Institute of Credit Management Online Services
Welcome to CICM Online Services. cicmOS gives you access to a set of easy to use online tools to support your day to day activity, learn by applying proven techniques and also furthering your professional progress towards qualifications.
Support your day to day activity with factsheets, roleplays and benchmarking tools.
Assess your training needs and then fill any gaps with the online tools. Test and retest yourself with quizzes and interactive roleplays.
Use the Online Sample Questionnaires to support your progress towards the CICM Professional Qualifications. Use the CICM Trade Credit Insurance Award module to become accredited.
cicmOS Full System
This is the full system that breaks down the system into eight areas of Credit Management. This includes Personal Assessments, Roleplays, Factsheets and Quizzes...
  Prices from £365 per annum

The SME Collection Toolkit includes a set of template collection letters as well as a series of interactive tools covering the major areas of Credit Risk Assessment and Collection Techniques. Tools include calculators, quizzes, personal assessments, factsheets and dynamic roleplays to give you valuable information and bring these topics to life.
  Prices from £54 per annum or £6 per month
Break it down
Why not choose individual items from the list below...
Access a dozen benchmarking tools including DSO, Profit Erosion & ROI calculators plus supporting factsheets.
Assess the Eight Areas of Credit Management highlighting areas of training need. Set targets for improvement and plot progress.
Access over 100 factsheets arranged into the Eight Areas of Credit Management.
There is a quiz available for each of the Eight Areas of Credit Management.
Over a dozen interactive roleplays bringing everyday situations to life.
Assess credit skills to establish wether or not the candidate is right for your role.
  Prices from £47 per annum
Online Sample Questions
CICM sample online tests help credit controllers and managers prepare for CICM online exams.

60 sample multiple choice questions cover each section of the syllabus.
Questions allow multiple attempts.
A score at the end of each section records the number of correct responses on the first attempt.

Tests available...

Credit Management
Business Environment
Trade Credit Management
Business Law
Consumer Credit Management
Export Credit Management
  Each test costs £25
Trade Credit Insurance Award

CICM Trade Credit Insurance is an Ofqual regulated Level 2 award (9 credits) which can be taken as a standalone award or as part of an ICM Level 2 and Level 3 Credit Management qualifications.

Devised by the Association of British Insurers’ Trade Credit Committee, the Trade Credit Insurance unit provides an essential overview of trade credit insurance for insurance brokers, underwriter and users.

The unit covers:
· Principles of insurance
· Essentials of contracts
· Insurance regulation
· Understanding accounts
· Terms and methods of payment
· Setting credit limits

Learners study online either independently and receive a certificate on completion of the online learning package. Also they can access learning materials and a sample exam in preparation for the external examination. Examinations are held in January, June and October and involve 60 multiple choice questions. The course takes up to 6 months to complete.

Fees (includes CICM membership for non members)
£190 (CICM member rate). £255 (CICM non member rate)
External online exam £93

cicmOS Full System
Click for an interactive demonstration of the full cicmOS system. Includes roleplays, quizzes, factheets and personal assessments.
Sample Questionnaires
CICM sample online tests help credit controllers and managers prepare for CICM online exams. Click to have a go at a sample quiz.
CICM Trade Credit Award
Six topics which are at the heart of the skills needed as brokers or underwriters.
Click on any of the modules below to get an overview of the contents of each.
Prompt Payment Code


The Chartered Institute Of Credit Management, The Water Mill, Station Road, South Luffenham, Leicestershire, LE15 8NB Tel: 01780 722900, Fax: 01780 721333, Email: info@icm.org.uk